Teamwork as Individual Responsibility:

"Hitching Up A Winning Team"
A Three Point Game Plan for Building a Winning Team

Customer Service as Everyone 's Responsibility:

"The Only Job Description You Will Ever Need"
Customer Service Beyond Policy & Procedure

Doing Things Right:

"How To Make Good Things Happen"
A Challenge to Excellence

As you plan your event, note any of these presentations will be customized for your group, to meet your objectives. Even the title of the presentation can be adapted to fit your theme.

Quite often, Bryan will present one topic as a key note, and another topic later in the conference as a breakout session. A very flexible presenter, Bryan does: Keynotes, breakouts, seminars, and humorous presentations at meal functions. He says, "My Job is to work with you to tailor my presentation to fit your objectives, your theme and your time frame."

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Hitching Up a Winning Team
"You Must Always Play as a Team."

A three point game plan...

Commitment -		"You've got to love the game and surround yourself with people who love the game—you can't have a winning team until you have a team of winners, and you can't be on a winning team unless you are a winner."
Preparation -		"It's not enough to want to win...you have to want to prepare to win. That 's why athletes train, performers rehearse, and professionals prepare."
Teamwork -		"A pair of matched mules in double harness will pull two or three times the load of a single mule pulling in single harness."

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Making Good Things Happen
A Challenge to Excellence

Taking Charge & Getting Things Done

"Good things do not happen by accident, they happen on purpose when people who care about the right things accept responsibility and do whatever it takes to make good things happen, even in difficult situations." "Things work out best, for those who make the best of the way things work out."

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The Only Job Description You Will Ever Need
"...satisfy your customers!"

Customer Service Beyond Policy & Procedure

Customer -		"Whomever benefits from whatever it is you do, when you say you are working."
Service -		"Making it easy for these people to get what they need from you, and making it easy for them to do business with you."
Value -		"The thing customers want most of all is value, and value is the work product of good service."